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Master Account Management

Dive into our Transition to Account Management program, designed specifically for those looking to excel in client relationship roles. Over five weeks and eight modules, you’ll gain a comprehensive understanding of account management essentials – from client engagement to project management. Our program is tailored to equip you with the tools and skills necessary to build and nurture valuable client relationships effectively.

Build Core Skills

Learn key account management techniques through our structured modules that cover everything from becoming a trusted advisor to mastering negotiation and decision-making. Our approach ensures you develop not only the knowledge but also the practical skills to thrive in any account management role.

Essential Skills Training

Perfect for newcomers or those shifting into account management, this program provides the foundational skills and tools needed to manage client accounts effectively and drive business success.

Comprehensive Learning Experience

Our program combines weekly self-paced modules with the option for live online individual or group coaching sessions, creating a dynamic learning environment that supports real-time interaction and feedback. Tailored coursework and practical applications ensure you can apply what you learn immediately.

Start Your AM Journey

Kickstart your career in account management with our comprehensive training program. Gain the confidence and competence to manage and grow client relationships successfully.

Choose from Basic, Standard, or Premium tiers—each offering progressive levels of access, support, and personalised guidance. Whether it’s engaging with recorded modules, participating in live coaching, or receiving extended post-program support, select the tier that best supports your journey to becoming a skilled account manager. Enrol now to build the essential skills for client relationship success.

Transition to Account Management Program

Course Details

In five weeks through eight interactive modules, participants will gain a thorough introduction to the account management function. They will learn essential client engagement skills, discover how to nurture and develop crucial relationships, and acquire a toolkit of strategies for success in an account management role.

Program Outline

A. Introduction to Account Management:

  • Module 1: Account Management: Definition and Importance

B. Account Management Skills:

  • Module 2: Understanding the Client
  • Module 3: Becoming a Trusted Advisor
  • Module 4: Mastering Difficult Conversations
  • Module 5: Skills in Negotiation, Problem Solving, and Decision Making

C. Managing Accounts:

  • Module 6: Effective Processes
  • Module 7: Essential Tools
  • Module 8: Project Management Basics

Note: Course content may vary slightly.

A wonderful introduction and insight into the world of account management. Transitioning into a business management role, I found the course content invaluable in establishing my expectations ahead. Sharon beautifully presented the material during her coaching sessions and guided me through each stage of the course with adequate support. Each module reflected a different teaching of account management covering topics from getting to know your clients to effective problem solving and negotiating. I found Sharon’s tools and templates particularly helpful in developing my skills and strategy as a Business Manager moving forward. Thank you for helping me to prepare for my new role Sharon – would highly recommend the course.

Lauren

Corporate Travel

Overall if you are brand new or considering taking on an account management role, this is a great starter course. It gives a good insight into what the role actually is and what is expected of you. Definitely recommend!

Josh

Agile Training

I would highly recommend the Transition to Account Management course. Sharon was great at explaining the concepts and has included a number of very useful tools! It’s a great opportunity for existing account managers to fine tune their skills and would be the perfect starting point for those looking to get into an account management role.

Hayley

Search Marketing

How it Works:

Participants receive access to weekly course material every Sunday and participate in coaching sessions during the week.
All course materials and tools are provided throughout the program.

 

Two Options Available:

Join the Next Intake (Community Program):

  • Recorded Modules: Access to all weekly modules for the duration of the program.
  • Community Coaching: Weekly 30-45 minute group coaching sessions (via Zoom) to discuss topics and share insights.
  • Availability: This option is available during specific times of the year, aligned with our cohort schedules. Please refer to the schedule below for upcoming dates.
  • Investment: A$499 plus GST.

Upcoming Cohort Intake Dates:

  • 14th July 2024 – 14th August 2024

Start Now (Individual Program):

  • Recorded Modules: Immediate access to all weekly modules for the duration of the program.
  • Individual Coaching: Five personalised 30-minute one-on-one coaching sessions (via Zoom), scheduled weekly at mutually convenient times.
  • Flexible Start: Start any time that suits you. Note that some blackout periods may apply throughout the year.
  • Email Support: Limited email support available for quick queries during the course.
  • Investment: A$599 plus GST.

Coaching Blackout Dates:

  • 26th September 2024 – 14th October 2024
  • 23rd December 2024 – 31st January 2025

Registration

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